GardenGo is a platform that connects customers with independent gardeners for garden-related services.

GardenGo acts as the Data Controller for customer personal data processed through the GardenGo platform.

We process personal data in accordance with applicable UK data protection laws, including:

👤 A. Customer Information

We may collect and store the following information:

• 👤 Full name
• 📍 Service address
• 📞 Phone number
• 📧 Email address
• 📋 Service and booking history
• 💬 In-app communications

📸 B. Photos & Media

We may collect photos and other media relating to gardening services, including:

• 📷 Before-and-after photographs of gardens
• 🌱 Plant identification photographs when using Plant ID features

Photos may be used for:

• ✅ Service verification
• 📁 Maintaining customer and service records
• 🌿 Providing service continuity and relevant advice

🗺️ C. Mapping & Measurement Data

GardenGo may use Google Maps features to assist with:

• 📐 Measuring or estimating garden size
• 🛰️ Viewing overhead imagery for quotation and service planning purposes

The time-based information that may be recorded in relation to a Job includes:

• 🕐 The time a job-start photograph is taken
• 🕐 The time a job-completion photograph is taken

💳 D. Payment Data

GardenGo does not store your payment card details.

We may use customer data to:

• 🌿 Provide and manage Gardening Services
• 🤝 Match customers with suitable Gardeners
• 📋 Maintain service and booking records
• 💬 Provide customer support
• ⚙️ Improve GardenGo's platform and functionality
• ⚖️ Comply with legal and regulatory obligations

We process personal data based on one or more lawful bases under applicable data protection law, including:

👨‍🌾 With Gardeners

Customer data is shared with Gardeners only where necessary to provide and deliver booked Gardening Services.

Gardeners are independent service providers and are expected to handle personal data responsibly and in accordance with applicable data protection laws.

☁️ With Service Providers

We may share data with trusted service providers who support the operation of GardenGo, including:

• ☁️ Cloud hosting and infrastructure providers
• 🗺️ Mapping and location services
• 💳 Payment service providers

Where appropriate, these providers operate subject to contractual and security obligations.

⚖️ Legal Disclosure

We may disclose personal data where required to do so by law, regulation, court order or other valid legal request.

We take appropriate technical and organisational measures to help protect personal data.

• ☁️ Data is stored using secure cloud infrastructure
• 🔐 Access controls are used to restrict access to authorised personnel
• 🔒 Appropriate security measures, including encryption and firewalls, may be used
• 👁️ Administrative access is restricted and may be monitored

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to:

• 🌿 Provide and manage our services
• ⚖️ Meet legal and regulatory obligations
• 🤝 Resolve disputes
• 📋 Maintain appropriate business and service records

Depending on applicable data protection law, you may have the right to:

• 📂 Request access to your personal data
• ✏️ Request correction of inaccurate or incomplete information
• 🗑️ Request deletion of your personal data in certain circumstances
• 🚫 Object to or request restrictions on certain processing activities
• 📦 Request portability of certain personal data
• ↩️ Withdraw consent where processing is based on consent

In the event of a personal data breach that poses a risk to the rights and freedoms of individuals, GardenGo will take appropriate action and notify affected individuals and relevant regulatory authorities where required by applicable law.

Where personal data is processed or transferred outside the United Kingdom, we will take appropriate steps to ensure that suitable safeguards are in place in accordance with applicable UK data protection laws.

GardenGo services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

Privacy Questions or Requests

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us.

GardenGo is a platform that connects customers with independent gardeners for garden-related services.

GardenGo acts as the Data Controller for gardener personal data processed through the GardenGo platform.

We process personal data in accordance with applicable UK data protection laws, including:

👤 A. Identity & Contact Information

We may collect and store:

• 👤 Full name
• 📍 Address
• 📞 Phone number
• 📧 Email address

🛡️ B. Verification & Compliance Data

To help maintain platform safety, trust and compliance, we may collect:

• 🪪 Proof of identity
• 📄 Insurance certificates
• 🏢 Business or trading details, where applicable

🛠️ C. Equipment Information

We may collect information relating to:

• 🧰 Equipment lists provided and updated by the gardener

This information may help support accurate job matching and provide greater transparency about the services and equipment available.

📋 D. Service & Job Data

We may collect information relating to services and jobs, including:

• 📜 Job history
• 🌿 Service descriptions
• 🕐 Time and date information relating to job-start and job-completion photographs
• 📸 Before-and-after photographs of completed work

We may use gardener data to:

• 🪪 Verify identity and relevant insurance information
• 📅 Facilitate bookings and job allocation
• 📋 Maintain service and job records
• 👤 Display gardener profiles to customers
• 💬 Provide platform and customer support
• ⚖️ Meet legal, insurance and regulatory obligations

We process gardener personal data based on one or more lawful bases, including:

👥 With Customers

Customers may be provided with limited gardener information where necessary for the booking and delivery of a service.

This may include:

• 👤 Gardener name
• 📞 Relevant contact details where necessary
• 📸 Job-related photographs
• 📋 Relevant service and job information

☁️ With Service Providers

We may share limited information with essential third-party providers that support GardenGo's operation, including:

• ☁️ Cloud hosting and infrastructure providers
• 💳 Payment processing providers

⚖️ Legal Disclosure

We may disclose personal data where required by law, regulation, court order or another valid legal request.

When accessing customer information through GardenGo, gardeners are expected to:

We take appropriate technical and organisational measures to help protect gardener personal data.

• ☁️ Data may be stored using secure cloud infrastructure
• 🔐 Access controls help restrict access to authorised personnel
• 🛡️ Security measures such as firewalls and monitoring may be used
• 👁️ Administrative access is restricted

We retain gardener personal data only for as long as reasonably necessary to:

• 🌿 Operate and administer the GardenGo platform
• ⚖️ Meet legal, insurance or tax obligations
• 🤝 Resolve complaints and disputes
• 📋 Maintain appropriate business and service records

Depending on applicable data protection law, you may have the right to:

• 📂 Request access to your personal data
• ✏️ Request correction of inaccurate or incomplete information
• 🗑️ Request deletion of your personal data in certain circumstances
• 🚫 Object to or request restrictions on certain processing
• 📦 Request portability of certain personal data
• ↩️ Withdraw consent where processing is based on consent

In the event of a personal data breach that poses a risk to your rights and freedoms, GardenGo will take appropriate action and notify affected individuals and relevant regulatory authorities where required by applicable law.

Where personal data is processed or transferred outside the United Kingdom, we will take appropriate steps to ensure suitable safeguards are in place in accordance with applicable UK data protection laws.

GardenGo services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

Privacy Questions or Requests

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact GardenGo.